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Cognigy Joins the New AI Agents and Tools Category in AWS Marketplace to Accelerate Enterprise-Grade Conversational Automation
Cognigy Joins the New AI Agents and Tools Category in AWS Marketplace to Accelerate Enterprise-Grade Conversational Automation

Yahoo

time2 hours ago

  • Business
  • Yahoo

Cognigy Joins the New AI Agents and Tools Category in AWS Marketplace to Accelerate Enterprise-Grade Conversational Automation

DALLAS, July 30, 2025--(BUSINESS WIRE)--Cognigy, a global leader in AI-powered customer service solutions, today announced the availability of in the new AI Agents and Tools category of AWS Marketplace. Customers can now easily discover, buy, and deploy AI Agents solutions, including using their AWS accounts, accelerating agent and agentic workflow development. Cognigy's conversational AI platform, enables enterprises to deploy AI Agents that automate interactions across voice and chat at scale, integrate with existing systems, and reduce workload through intelligent automation—delivered securely within their AWS environments. "Our presence in this new category of AWS Marketplace makes it even easier for enterprises to access Cognigy's market-leading platform and accelerate their journey toward autonomous, agentic service experiences," said Hardy Myers, SVP of Global Partnerships at Cognigy. With the availability of AI Agents and Tools in AWS Marketplace, customers can significantly accelerate their procurement process to drive AI innovation, reducing the time needed for vendor evaluations and complex negotiations. With centralized purchasing using AWS accounts, customers maintain visibility and control over licensing, payments, and access through AWS. To learn more about in AWS Marketplace, visit the listing. To learn more about the new AI Agents and Tools category in AWS Marketplace, visit About Cognigy Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center. Cognigy's impressive worldwide customer portfolio includes Bosch, Nestlé, DHL, Frontier Airlines, Lufthansa Group, Mercedes-Benz and Toyota. For more information and to book a demo visit: Follow the company on X (formerly Twitter) @Cognigy and on LinkedIn at View source version on Contacts Media Contact: Cognigy@

Convozen.AI Unveils No-Code Platform for Agentic Bots on WhatsApp
Convozen.AI Unveils No-Code Platform for Agentic Bots on WhatsApp

Entrepreneur

time3 hours ago

  • Business
  • Entrepreneur

Convozen.AI Unveils No-Code Platform for Agentic Bots on WhatsApp

The platform is currently being used across sectors such as healthcare, real estate, banking, insurance, and retail You're reading Entrepreneur India, an international franchise of Entrepreneur Media. the conversational intelligence suite developed by proptech platform NoBroker, has launched a new no-code platform that allows businesses to deploy advanced agentic bots on WhatsApp in less than 10 minutes. The development signals a shift toward AI-driven, multilingual, and context-aware customer service models in India. The platform leverages Meta's chat and voice APIs to offer a unified experience across WhatsApp's calling and messaging services. Businesses can now use voicebots, chatbots, or a hybrid of both to simulate human-like interactions with customers capable of understanding context, making decisions, and resolving queries across languages. According to the company, early users of the Convozen platform have seen a notable increase in engagement. One customer reported a 44 per cent rise in app interaction post-deployment of agentic bots. NoBroker itself, which was the platform's first user, now handles over 5,000 daily WhatsApp voice interactions across verticals such as rentals, home services, and financial products, all without expanding its support team. The use of agentic bots reportedly resulted in doubled customer satisfaction scores and smoother multilingual interactions. Traditionally, businesses relied on basic telephony or siloed chat systems for customer service, both of which posed challenges in quality and consistency. The integration with WhatsApp aims to eliminate these pain points by allowing brands to centralise their support across multiple channels under one AI engine. The bots are designed to respond in the customer's preferred language and context, eliminating the need for repeated explanations or transitions between agents. "The world is moving from workflow chatbots to intelligent genAI agents," said Akhil Gupta, Founder of Convozen and Co-founder & CPTO at NoBroker. "These bots not only answer but anticipate customer needs and resolve issues with human-like fluency and consistency." Meta has acknowledged the potential of this integration. "By enabling voice calling on the WhatsApp API combined with AI agentic solutions, businesses can unlock significant value--driving sales, increasing revenues, and addressing complicated customer queries," said Ravi Garg, Director of Business Messaging at Meta. Meta recently showcased the Convozen-NoBroker implementation at its Conversations Summit in Miami as a case study in deploying AI-powered customer engagement at scale on WhatsApp. Convozen's expansion reflects a broader industry trend toward automation and AI in customer service. By offering tools that reduce reliance on human agents for routine queries, businesses are seeking to improve efficiency while keeping support available around the clock. The platform is currently being used across sectors such as healthcare, real estate, banking, insurance, and retail.

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